Support Channels
Multiple ways to get help when you need it
24/7 Technical Support
Round-the-clock assistance for critical issues
Available for Enterprise customers
Live Chat
Instant help during business hours
Mon-Fri 9AM-6PM EST
Email Support
Detailed technical assistance via email
Response within 24 hours
Phone Support
Direct line to our technical experts
Business hours for Pro+ plans
Knowledge Base
Find answers to common questions and issues
Common Issues
API Integration
Help with connecting your systems to SapienStream API
Data Synchronization
Troubleshooting data flow and real-time updates
Authentication Issues
Login problems and access management
Performance Optimization
Improving system response times and efficiency
Contact Support
Submit a support ticket for personalized assistance
Support Hours
Email Support24/7
Live Chat9AM-6PM EST
Phone Support9AM-5PM EST
Emergency Line24/7 Enterprise
Response Times
Critical1 hour
High4 hours
Medium24 hours
Low48 hours
Expert Team
Our support team includes:
- • Industrial automation experts
- • Software integration specialists
- • Manufacturing technology consultants
- • DevOps and infrastructure engineers